Terms of service
Effective date: 4 March 2026. These general terms and conditions apply to all offers, orders, and agreements between Ummahti and consumers in the Netherlands and the EU.
1. Identity of the Entrepreneur
Ummahti
Coolsingel 104, 3011 AG Rotterdam, Nederland
support@ummahti.net
+31 6 48201474
KvK: 70523363
VAT: NL858357689B01
2. Applicability
These general terms and conditions apply to every offer by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
These terms do not limit the mandatory rights that the consumer has under applicable law. In case of conflict between these terms and mandatory consumer protection law, the consumer's mandatory rights prevail.
3. Offer and Agreement
All offers on the website are without obligation and may be revoked at any time, unless explicitly stated otherwise.
The offer contains an accurate and complete description of the products offered.
An agreement is concluded at the moment the consumer accepts the offer and fulfils the corresponding conditions.
Upon acceptance, the consumer receives an order confirmation by email.
4. Prices and Payment
All stated prices include VAT (BTW) and are in euros.
Shipping costs are clearly shown before the order is finalized.
You can pay with the payment methods shown in the checkout, such as iDEAL, Visa, Mastercard, Apple Pay and Google Pay. Payments are processed securely through our Shopify checkout and its payment partners.
The consumer is obligated to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
5. Delivery
Orders are typically processed within 1–2 business days after receipt of payment.
If no specific delivery date is agreed, the statutory maximum delivery period of 30 days applies.
The risk of damage and/or loss of products transfers to the consumer at the moment of delivery.
6. Right of Withdrawal
When purchasing products, the consumer has the right to dissolve the agreement without giving reasons during a period of 14 days. This cooling-off period starts on the day after the consumer or a designated third party (not the carrier) has received the product.
During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess the nature, characteristics, and functioning of the product.
To exercise the right of withdrawal, the consumer must inform Ummahti by means of an unequivocal statement (e.g. email to support@ummahti.net).
After the notification, the consumer must return the product within 14 days. The direct costs of returning the product are borne by the consumer.
Ummahti will reimburse all payments received, including the cost of standard delivery, without undue delay and within 14 days of being informed of your withdrawal. We may withhold reimbursement until we have received the goods or proof that you have sent them back, whichever is earlier.
Refunds will be made using the same payment method used by the consumer, unless the consumer agrees to a different method.
The right of withdrawal is excluded only where a statutory exception applies. Opening the packaging or trying the clock as needed to assess its nature, characteristics and functioning does not by itself remove this right.
Model Withdrawal Form
To: Ummahti, Coolsingel 104, 3011 AG Rotterdam, Nederland. Email: support@ummahti.net
I hereby give notice that I withdraw from my contract of sale of the following product(s):
Ordered on / received on:
Name of consumer:
Address of consumer / Date / Signature (only for paper form):
7. Warranty and Conformity
The consumer is entitled to a product that conforms to the agreement and meets reasonable expectations (statutory warranty).
In case of a defect, Ummahti will first assess whether repair or replacement is possible. If neither is possible within a reasonable time, the consumer is entitled to a price reduction or full refund.
Ummahti additionally offers a 1-year commercial warranty from the date of delivery, without prejudice to the consumer's statutory rights.
8. Liability
The liability of Ummahti is limited to direct damages and in any case to the amount paid by the consumer for the product in question. Ummahti is not liable for indirect or consequential damages. These limitations do not apply to damage resulting from injury to life, body or health, to damage caused intentionally or by gross negligence, to liability under product liability law, or to any other liability that cannot be limited under the mandatory law of the consumer’s country of residence.
9. Personal Data
Ummahti processes personal data in accordance with its privacy policy, available at ummahti.net/privacy. We share personal data with the service providers and partners described in that privacy policy where necessary for our services and, where applicable, only with your consent.
10. Complaints
Complaints about products or services can be submitted to support@ummahti.net.
Ummahti will respond to complaints as quickly as possible, but no later than within 14 days of receipt.
11. Amendments
Ummahti reserves the right to amend these general terms and conditions. Changes take effect 30 days after publication on the website. For existing orders, the terms that applied at the time of the order remain in effect.
12. Applicable Law
These general terms and conditions are governed by Dutch law. If the consumer is a resident of another EU member state, they also benefit from any mandatory provisions of the consumer protection law of their country of residence.